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Important Facts

Candle Care Instructions:

To ensure a safe and enjoyable candle-burning experience, please follow these essential guidelines:

 

  1. First Burn: For the initial burn, allow the candle to burn for 3-4 hours or until the wax pool reaches the edges of the container. This helps prevent tunneling and promotes an even burn. Avoid burning the candle for more than 4 hours at a time to maintain optimal performance.

  2. Supervision: Never leave a burning candle unattended. Always keep a close eye on the candle when children or pets are present. Ensure the candle is placed on a stable and heat-resistant surface, away from drafts, flammable materials, and curious little paws.

  3. Post-Extinguishing Caution: After extinguishing the flame, be mindful that the candle vessel and surrounding area may remain hot. Avoid touching or moving the candle until it has cooled down completely.

  4. Candle Maintenance: Trim the wick to approximately 1/4 inch before each lighting. This ensures a clean and steady burn, prevents excessive smoking, and prolongs the candle's lifespan.

  5. End of Burn: Discontinue burning the candle when the wax level reaches approximately 1/4 inch from the bottom of the container. Burning the candle beyond this point may cause the container to overheat and potentially become damaged.

  6. Safe Burning Environment: Ensure the candle is placed in a well-ventilated area, away from any flammable materials, open windows, or air vents. Keep the area around the candle clear of debris and any objects that could catch fire.

  7. Extinguishing: Use a candle snuffer or gently blow out the flame to extinguish the candle. Avoid using water, as this can cause splattering and damage to the container.

Please note that proper candle care is crucial for a safe and enjoyable experience. Our candles are handcrafted with care, and following these instructions will help you maximize their performance and longevity.

While we take pride in the quality of our products, candles will not be eligible for replacement or return due to improper usage. We encourage our customers to adhere to these guidelines to enjoy the full benefits of our exquisite candles. If you have any questions or concerns about candle care, do not hesitate to contact our dedicated customer support team. Your satisfaction and safety are our top priorities.

 

Wax Melt Warmer Instructions:

To enjoy the delightful aromas of our wax melts safely and efficiently, please follow these essential guidelines:

  1. Wax Cube Placement: Break off 1-2 cubes from the wax melt and place them in the designated wax warmer. Seal the remaining wax cubes in the original package to preserve their fragrance.

  2. Wax Warmer Operation: If you have an electric wax melter, turn it on according to the manufacturer's instructions. For a tealight wax warmer, light the tealight candle and position it below the warming dish to gently warm the wax.

  3. Supervision: Never leave the wax warmer unattended while in use. Ensure it is placed on a stable, flat surface away from flammable objects, and keep it out of reach from children and pets.

  4. Wax Warmer Cleaning: Avoid using cleaning products on the wax warmer, as the chemicals may release harmful toxins when warmed. To clean the wax from the warmer, turn it off, allow it to cool, and gently pop out the wax by hand. Alternatively, you may add cotton balls to the melted wax to absorb any remaining residue.

  5. Reuse of Wax Melts: Our wax melts can be reused until the scent is no longer present. Once the fragrance begins to fade, simply replace the wax cubes with new ones to continue enjoying your favorite scents.

By following these instructions, you can create a delightful and safe wax melting experience. Our wax melts are crafted with care and quality, and proper usage ensures you get the most out of each delightful scent. If you have any questions or concerns about using our wax melt warmers, feel free to reach out to our dedicated customer support team. Your satisfaction and safety are our top priorities. Happy melting!

Return Policy:

At Rose Healing LLC, our primary goal is to deliver products that bring joy and satisfaction to our customers. To ensure a positive shopping experience, we offer a straightforward return policy for cases of damaged or defective items.

  1. Refunds and Replacements for Damaged or Defective Items: If your item arrives damaged or defective, we sincerely apologize for any inconvenience caused. Please notify us via email at Rosehealingllc@gmail.com within 48 hours of receiving the item, and attach photos showcasing the issue. Our dedicated customer service team will promptly review your case and offer either a full refund or a replacement, depending on your preference.

  2. Eligibility for Refunds and Replacements: To be eligible for a refund or replacement, the item must be reported as damaged or defective within 48 hours of delivery. Our team will carefully assess the provided photos to determine the best course of action.

  3. No Returns for Change of Mind: As part of our commitment to delivering exceptional products at competitive prices, we do not accept returns for items due to a change of mind or personal preference. We believe in empowering our customers to make informed purchasing decisions before placing an order.

  4. Exceptional Customer Support: Our customer service team is always ready to assist you with any questions or concerns you may have. Whether it's helping you choose the right product or addressing any issues with your order, we are here to provide dedicated support throughout your shopping journey.

  5. Quick and Reliable Communication: We understand the importance of timely communication, especially when dealing with damaged or defective items. Rest assured that we will respond promptly to your email at Rosehealingllc@gmail.com and work diligently to resolve any issues.

At Rose Healing LLC, we stand behind the quality and integrity of our products. We strive to deliver a seamless and enjoyable shopping experience for all our valued customers. If you experience any problems with your purchase, please don't hesitate to contact us, and we will be more than happy to assist you. Your satisfaction is our top priority.

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